Pact Coffee Reviews

At Pact Coffee, payment is taken from the chosen payment method once the necessary steps are completed. If the payment is successful, an order confirmation email is sent to confirm that the order is being processed. If a regular customer's payment has been declined, there could be several reasons for this: the card details may have changed, the full cost of the order may not have been able to be charged, or the bank may have rejected the payment. If a payment declines, an email is sent and payment is attempted again twice a day until the payment succeeds. If payment cannot be processed after 30 days, the subscription is paused. For any questions or help with payments, the team at Pact Coffee can be contacted. Voucher codes can also be redeemed from the account area by logging in, navigating to 'account details' on the side menu, selecting 'account credit', entering the gift card or voucher code, and clicking 'apply'.

Pact Coffee offers a variety of coffee plans. The House plan costs £7.95 per order and provides a reliable and consistent blend of coffees that score 82 points and above. The Select plan, which is the most popular, costs £8.95 per order and offers a variety of coffees that score at least 84 points. The Micro-Lot plan costs £10.95 per order and is for adventurous palettes, offering unique and premium coffee that scores 86+ points. The Decaf plan also costs £8.95 per order and offers the same speciality-grade Pact quality coffee but without the caffeine. For those who prefer coffee pods, the Bourbon Cream plan costs £24.95 per order and offers pod coffee with creamy cocoa characteristics and hints of milk chocolate. All these plans offer a saving of at least £1 on each order compared to the usual price. Subscribers have full control over their orders and can skip, pause, delay, cancel or have their coffee delivered ASAP at any time. If the coffee is not quite right, Pact Coffee promises to send a delicious alternative free of charge.

Pact Coffee offers a variety of coffee plans tailored to taste preferences. The plans include Roast, Grind size, and Range. The Roast options are Regular, Espresso, and Decaf. The Grind size varies based on the brewing method, ranging from Wholebean to Coarse. The Range offers three different coffee options: House, Select, and Micro-Lot. The House range is for those who prefer a consistent taste, while the Select range offers variety and choice. The Micro-Lot coffee is the most premium option, offering unique and unusual flavor notes. Pact Coffee also offers monthly Limited Edition coffees. The company has received excellent reviews for its quality and service. However, some customers have noted a significant price difference compared to other brands. The company emphasizes its commitment to paying farmers well for their work and providing transparency about the coffee's origin.

Pact Coffee has a specific return policy and shipping policy.

For returns, due to the nature of coffee as a fresh food product, returns, exchanges, or refunds for fresh coffee are not accepted. However, returns and exchanges are accepted on products from the shop that aren't fresh coffee, such as equipment. If a mistake is made with an order, it's suggested to reach out to the team at Pact Coffee as soon as possible. If the order can't be cancelled in time, a discounted replacement order might be offered as a gesture of goodwill. Any unused and unopened equipment in its original packaging can be returned for a refund. Used products, including coffee machines, are not accepted for returns.

For shipping, all subscription and store orders are shipped with Royal Mail Tracked 24. For next-day delivery, orders should be placed before 1pm, and they'll be dispatched the same day, Monday to Friday. If the delivery hasn’t arrived, it's recommended to wait five days for the order to allow for possible postal disruptions. If the order doesn’t arrive within this time, the team at Pact Coffee can be reached for assistance.

Please note that return postage fees are not refunded. If there's a need to return a hardware order, the team at Pact Coffee will guide through the process. If equipment has developed a fault or has arrived damaged, the team at Pact Coffee should be reached out to for resolving the issue. For faulty or damaged Sage machines bought from Pact Coffee, the Customer Service team at Sage Appliances should be contacted.

For cancellations, if there's a change of mind about the order, the team should be reached out to as soon as possible so they can attempt to cancel the order before it has been processed. If the order can't be cancelled in time, returns and exchanges are accepted on products from the shop that aren't fresh coffee, such as equipment.

This is the information available regarding the return and shipping policies of Pact Coffee.

To redeem a voucher on Pact Coffee, follow these steps:

1. Set up a new coffee subscription and proceed to checkout1.
2. Enter your code at checkout (it’s case-sensitive)1.
3. Enjoy your offer1.

Alternatively, voucher codes can be redeemed from your account:

1. Log in to your account1.
2. Navigate to ‘account details’ on the side menu1.
3. Select ‘account credit’1.
4. Enter your gift card or voucher code and click ‘apply’1.

Please note that promo codes and gift vouchers are only applicable for subscriptions and not store purchases1. If there are any issues, please contact the Pact Coffee team with your voucher code, full name, and postcode1.

Pact Coffee has received excellent reviews from customers. The company has a 4.7 rating out of 5, based on 1,433 reviews. A significant 85% of reviewers gave Pact Coffee a 5-star rating. Customers have praised the taste of the coffee, with one reviewer mentioning a blend that had a nice chocolatey flavor. Another customer appreciated the customizability of the coffee packs and the freshness of the coffee. The delivery service was also commended, although one customer mentioned a slight delay due to the postal service. The AeroPress coffee maker sold by Pact Coffee also received positive feedback. One customer mentioned that using a BCorp like Pact Coffee allowed them to make a difference while receiving high-quality service. However, this information is based on the data available and may not be up-to-date or comprehensive. For the most accurate information, it's recommended to check the latest reviews on the Pact Coffee website or other review platforms.